All new orders require approval and territory check. Stores with multiple locations must have approval to sell at all locations. Any change of address will result in reapplication.
Third-party sales to other retail establishments are prohibited. Under no conditions may the customer make any Soap & Paper Factory, Roland Pine, Mission Grove, Farmacie, Classic or Snow Drop products available on eBay, Amazon or any other third-party transaction website. For more information on selling our products, email [email protected]
To order on our wholesale website, visit wholesale.soapandpaperfactory.com.
MINIMUM ORDER REQUIREMENTS
Opening Order: $350 Reorder: $150
All customers must adhere to the Case Pack requirements listed in the catalog and on the order form. Any quantities less than Case Packs will be increased to the nearest Case Pack quantity.
Testers are always half the wholesale cost of an item. Customers may purchase one tester per case pack.
Samples may be purchased at the wholesale price. Please contact [email protected]
US: Freight charges are not calculated until an order is packed and ready to ship. Rates are based on weight, size of boxes, number of boxes and shipping destination. Shipping charges will be prepaid and added to the invoice. All orders ship UPS unless otherwise specified.
International: Shipped via FedEx Great Rates unless otherwise specified. Please remember that we cannot provide customers with an accurate quotation of freight expenses until the order is packed. Any changes to the order will result in new estimate of shipping costs and overall invoice total. Customs fees and duties may apply.
SHIPPING DAMAGES & RETURNS
Please photograph and report any damage or breakage immediately upon receipt of merchandise to [email protected] Customers may be required to retain all packaging materials for up to two weeks for the carrier’s inspection. Any damaged or broken merchandise will be replaced or credited back into the customer’s account. For exchanges or returns, please contact [email protected]
Occasionally our stock may be depleted due to high demand. It is our policy to back-order out-of-stock merchandiseunless otherwise specified. Freight charges will be billed on all back orders. If an item is unavailable, the customer will have the following options: wait for the back-ordered item to become available, order a substitute or cancel the item that is out of stock. Stores that do not accept back orders must include this request on the order form or contact Soap & Paper Factory immediately.
All new accounts must pay by credit card. The credit card information must be provided at the time the order is placed. However, the card will not be charged until the order is ready to ship. Stores may apply for Net 30 for their subsequent orders over $500. Failure to provide payment information will result in the delay of your order. We do NOT ship COD.